Frequently Asked Questions

Liquid Lounge, you say?

1. Who are Liquid Lounge?

Liquid Lounge are the North East’s premium vaping retailer, situated in Sunderland city centre. We supply the very best, 100% authentic, UK and International vaping liquids and hardware.

Liquid Lounge Sunderland

2. Why should i trust Liquid Lounge?

Over the last few years, Liquid Lounge have established a strong community of vapers who test and review all of our products. It is this community we rely on to keep bringing the very best products to the UK market. You could say we have built our brand on a foundation of peer trust and customer relationships.

If you can’t trust your peers, then who can you trust? Read our reviews on VapeTrotter and TrustPilot

Vape Trotter

 

3. How are Liquid Lounge different to its competitors?

Liquid Lounge was established upon a depth of knowledge and experience in many liquids, vape kits and set-ups. Our goal is to create a retail experience in which customer satisfaction is key, to give you not only value for your money but to make sure no matter what you purchase from us, it will have you smiling! All of our products are 100% authentic, tested by ourselves and amongst a community of vapers before offering it to our customers. This way we can be sure every brand and product we stock is worth the buy.

Purchasing, Delivery and Returns

1. Is it safe to purchase from Liquid Lounge online?

Symantec SSL Liquid Lounge

Yes. We make every effort to ensure that it is 100% safe to purchase from Liquid Lounge online. You can rest easy that your payment will be processed with PayPal. PayPal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud. Your data is encrypted as it is transferred, using secure socket layer technology (SSL) and stored on a secure server behind a firewall.

2. How can i pay for products on Liquid Lounge online?

You can pay for products on Liquid Lounge online using a debit or credit card (processed by PayPal) as a guest or you can register/sign into PayPal to use a PayPal account. You can pay using your card details if you don’t have a PayPal account. Simply click “Proceed to Paypal” at the checkout page and then choose “Pay with Debit or Credit Card” when you are directed to PayPal.

3. When will my items be dispatched?

We aim to dispatch items ordered before 12pm noon the same day, but you can be assured that if this is not the case your item will be on its way to you the following working day.

4. How will my items be sent to me?

Liquid Lounge use Royal Mail, the UK’s designated universal postal service provider, for all shipping and delivery services. We offered a range of 24 and 48 hour services as well as Special Delivery, depending on aspects of delivery you require, such as a tracking or signed for service.

We also offer two International delivery services for our overseas friends.

click here for more information on delivery

5. What if i have a problem with an item i have bought from Liquid Lounge?

For your peace of mind, Liquid Lounge offer a 30 day exchange/store credit policy on all hardware. Within 30 days of purchase, Liquid Lounge will issue a refund for faulty hardware, at our discretion. In order to return items to us please contact the store on 0191 447 11 71 and we will help you with your return.

click here for more information on returns

6. How do i get my free coils with any rebuildable i buy?

We provide FREE COILS with all RDAs and RTAs. When you put one in your basket, free coils will automatically be added (try it!).

Please specify in the ‘Order Notes’ box at the checkout when placing your order which coils you would like to receive, its as easy as that:

Alien Coils

1) 0.09 – 0.1 Ohms

2) 0.1 – 0.12 Ohms

Fused Clapton Coils

3) 0.1 – 0.12

4) 0.12 – 0.14

See all our coils here

If you have any questions about coils and building please do not hesitate to contact us.

Please note: If a selection is not made when ordering we will send a suitable set of coils on our recommendation.

7. What are Liquid Coins?

Liquid Coins are our customer loyalty rewards scheme. You can read about Liquid Coins here.

Thank you!